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| Wednesday, February 22, 2012
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Quality Standards
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We are proud of the quality envelopes we create each and every day. The result of our quality control and continuous improvement initiatives is a defect-free rate of 99.85%! That means, there are no costly downtimes on your insertion machines; no paper work; no maintenance; or re-prints required. Below is a review of the highlights of our quality control process.
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- Each employee in all functional areas is trained to ensure we are producing orders to our customer's specifications.
- An envelope order will not run unless a sample is enclosed with each order.
- If there is any discrepancy from the envelope samples to the order docket, the job will not run.
- Before a job is started, a quality check list is completed by the operator and adjuster team.
- A box of envelopes is inspected on a regular basis, verifying the product complies with specifications.
- If the sample envelopes do not meet our standards, the entire order is inspected from the last hour check to ensure the final shipment will be correct.
- Inspected samples are signed, dated and time stamped, and filed for future reference.
- Our Preventative Maintenance Program has been designed to optimize the capabilities of our equipment, which ensures a high standard of product quality and improved productivity.
- Defective goods are monitored on a regular basis and this feedback is communicated to all employees.
- On a continual basis, our Account Managers meet with key customer personnel to review our service and quality performance. These meetings provide us immediate, valuable feedback to our operations.
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- Our Eastern Region has implemented and is currently maintaining and improving a quality program. Both Montreal plants meet the requirements of ISO 9001: 2008. We have the ability to supply products and services in compliance with specified requirements, while respecting Management policies and attaining its goals.
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