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Quality Control

Each of our regions operate similar QC programs. Below is a description of our program in our BC, Central and Eastern regions.

BC Region:

We are Qbase certified in our BC Region. QBase is a quality management system designed to encourage companies to achieve the highest standard of products / services quality based on ISO 9000 series standards. For more information, please visit www.Qbase.com.

Central Region:

We are proud of the quality envelopes we create each and every day. The result of our quality control and continuous improvement initiatives is a defect rate of less than 1/10 of 1%! Below is a review of the highlights of our quality control process.

Each employee in all functional areas is trained to ensure we are produce orders to our customer's specifications.
An envelope order will not run unless a sample is enclosed with each order.
If there is any discrepancy from the envelope samples to the order docket, the job will not run.
Before a job is started, a quality check list is completed by the operator and adjuster team.
Our QC supervisors ensure conformance throughout the plant on a daily basis.
On an hourly basis, a box of envelopes is inspected, verifying the product complies with specifications.
- Should the envelopes meet all standards, the operator initials the box and the skid is released for shipping/warehousing.
- If the sample envelopes do not meet our standards, the entire order is inspected from the last hour check to ensure the final shipment will be correct.
Inspected samples are signed, dated and time stamped, and filed for future reference.
Our Preventative Maintenance Program has been designed to optimize the capabilities of our equipment, which ensures a high standard of product quality and improved productivity.
Defective goods are monitored on a regular basis and this feedback is communicated to all employees.
On a continual basis, our Account Managers meet with key customer personnel to review our service and quality performance. These meetings provide us immediate, valuable feedback to our operations.
Vendor Surveys: On a quarterly basis, some of our major customers conduct a quality and service survey of our service performance. Measurements include timeliness, customer service, quality, billing issues etc. We utilize these findings to continually improve our service to our customers.

Eastern Region:

We have implemented and are currently maintaining and improving a quality program that complies with the ISO 9002 standards. We have done this in order to demonstrate our ability to provide, on a regular basis, products and services that meet the required specifications of our customers.

Please contact us for more information about our quality control process.