IT Support Analyst

SupremeX Envelope

7213 Cordner St
LaSalle, QC, H8N 2J7
Tel: 514-595-0555
Fax: 514-595-1112

IT Support Analyst

Reporting to the Information Technology Director, the IT support analyst will be responsible for analyzing users’ requests, finding and communicating solutions back to the users. He will also take part in the ERP deployments of the different manufacturing plants of the company.

The role definition
• Participate in the various activities of the ERP implementation
• Recommend and participate, with his team, in improving the processes used or defining new ones.
• Provide business support to the users
• Resolve users’ issue in a timely manner
• Report and escalate to management as needed
• Create and maintain comprehensive process documentation as needed
• Perform other related duties as assigned

The ideal candidate
• Proven working experience in a support role
• Excellent communication skills in French and English (written and oral)
• College or university degree with a minimum of 5-year experience in a similar position
• Strong working knowledge of Microsoft Office and ERP processes
• Solid organizational skills including attention to detail and multitasking skills
• Leadership and customer relationship skills
• Good analytical skills, excellent judgment, show creativity and flexibility
• Experience in manufacturing environment (an asset);
• Knowledge of ERP software (Microsoft Dynamics an asset);
• Experience in related fields in computer science: analysis, training.
• You will be part a dynamic team driving the digital transformation of the company
• Great benefits plan including health, dental, vision and more
• Challenging and exciting work

Why you will love SupremeX
• Attractive compensation package
• Competitive benefits+ pension plan+ profit sharing
• Exceptional career potential
• Social activities organized by the company


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